Power related problems are common issues that can be faced by many Smartphone owners. Here we are giving some tips to you that how you can troubleshoot your Samsung Galaxy S6 plus that is not responding or turning on.
Here are some helpful steps for those who want to troubleshoot their Smartphone.
Step 1: Force Restart Your Samsung Galaxy S6 Edge Plus
The first thing you should need to do is to restart your Smartphone. Firmware plays a major role regarding this problem and you will need to rule the firmware first because if your phone crashed and you don’t know the reason, you cannot fix the problem on your own because you will be unable to charge or turn on the phone.
You cannot remove the battery of Samsung Galaxy S6 Edge Plus. So, the simple procedure cannot be applied on it and it is a little complicated now. A new feature has been introduced by the Samsung Engineers; a combination of keys can be used to restart your phone.
If you want a force reboot, you have to press and hold the volume down and power button together for at least 20 or 30 seconds or until your phone restarts. This procedure will perform the imitate battery disconnect which in turn is equal to the battery pull.
This procedure will fix the phone if the phone was just frozen.
Step 2: Try To Charge Your Phone
If your phone is not responding to the force reboot procedure, then there might be a possibility that the battery was exhausted completely. You should need to plug in the charger and check if the phone is responding.
It will help to figure out if there is a problem with the hardware or not. The LED indicator will give you an idea that your phone is detecting the current or not and the usual charging sign will also be displayed on the screen if your phone is responding to the current.
If there appears no sign then there is some issue with the phone’s hardware and there is no choice for you except sending your phone for replacement or repair.
Step 3: Boot The Phone In Safe Mode
If your phone is showing the charging sign, then let the phone to be charged for at least 10 minutes before you try to turn it on. If the phone is still not responding, then you should try to boot it up in safe mode.
- Press the volume down and power button together and hold the both buttons for at least 20 to 30 seconds.
- Release the power button once the Samsung logo appears on the screen but don’t release the volume down key.
- Your phone should need to keep on booting up and you will be provoked to unlock the phone.
- A text “Safe Mode” will be displayed at the lower-left corner of the mobile’s screen if your phone is booted in safe mode.
Step 4: Wipe Cache Partition
There is a possibility that a third-party has caused some clashes in the system which results in crashing the system. If the safe mode procedure failed then try to boot up your phone in recovery mode and if the phone is booted up in the recovery mode, wipe the cache partition.
- Press and hold the Volume up, Home key and power button together at the same time.
- Release the power button once the phone vibrates but don’t release the Volume up and home key.
- Release the Volume up and home key once the Android System Recovery Screen appears.
- Use the volume down key for scrolling to ‘Wipe Cache Partition’.
- Use the power key for selection.
- ‘Reboot System now’ will be highlighted once the wipe cache partition is completed.
Use the power key for restarting your phone.