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Shipping & Returns

Terms & Conditions

Accessory Return Policy - We will gladly accept returns or make exchanges on all wireless accessories purchased from REPAIRXPERT.COM within 7 days of purchase. All items must be in original packaging and not be torn apart or in a non-sellable condition. All Bluetooth & iwalk products after the 7 days must be warrantied through the original manufacturer. All sales are final on ear pieces, batteries, software, Bluetooth Headsets and swivel clips

Wireless Device - We will gladly accept returns or make exchanges on all wireless devices purchased from REPAIRXPERT.COM within 7 days of purchase. A restocking fee of $35 for phones, $75 for netbooks and tablets $125 for Laptops, Mac’s & computers) applies to any return or exchange of a wireless device within the 7 days and or 90minutes usage including but not limited to. Phones cannot be returned or exchanged if the UPC sticker has been removed. All returns/ exchanges must be accompanied by the original sales receipt.

Prepaid - All prepaid phone, pins, top-up, refill & bill collected sales are final, no returns or exchanges are allowed.

Warranty - REPAIRXPERT.COM warrants all repairs and parts free of defects in materials and workmanship for a period of thirty days (“30”) from the date of purchase. If the unit should malfunction, it must be returned to REPAIRXPERT.COM store or service center for evaluation and all costs of shipping shall be borne solely by the purchaser.REPAIRXPERT.COM’s Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by REPAIRXPERT.COM, if the unit is found to be defective it will be repaired or replaced at no charge.REPAIRXPERT.COM’s WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, improper repair by someone other than REPAIRXPERT.COM, use of any other product other than REPAIRXPERT.COM products, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of REPAIRXPERT.COM’s control.Software WARRANTY applies to factory restore’s, backups, jailbreaks, unlocks, and applies to computers, laptops, cellular phones, etc. WARRANTY is VOID if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by REPAIRXPERT.COM. REPAIRXPERT.COM employees reserve the right to VOID any warranty if any improper software installations or modifications have been made after customer has left the store location including but not limited to. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by REPAIRXPERT.COM, including but not limited to purchases from internet auction sites.

RepairXpert.com offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (repairXpert.com), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. repairXpert.com reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by repairXpert.com.

The term 'repairXpert.com' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you "as is," without warranty of any kind either express or implied. Neither repairXpert.com nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of repairXpert.com . repairXpert.com reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability

The content of the pages of this website is for your general information and use only. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.None of the material contained on repairXpert.com may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of repairXpert.com. Violation of this provision may result in severe civil and criminal penalties.

 

Terms and conditions from RepairXpert.com

Conditions of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

SHIPPING (General)

All orders are subject to availability. Packages are shipped via the United States Post Office, FedEx or UPS nonetheless, we reserve the right to ship by other carriers. We can not ship on weekends, or holidays. We are unable to ship to P.O. Boxes. RepairXpert.com  expressly reserves the right to refuse to conduct business with any third party.

PAYMENTS

RepairXpert.com  accepts the following forms of payment: Business or personal check (from USA bank accounts only), money order, and credit card (Visa/MC/AmEx). RepairXpert.com  features secure online ordering by credit card. RepairXpert.com  accepts money orders denominated only in United States Dollars in connection with all orders. To pay by check, or money order please select "Order by Mail” on the Order page.All international mail orders must include one of the following forms of payment: International Money Order in US Dollars, or Visa/MC/AmEx credit card information. Any other form of payment will be denied, and your order will not be completed.Returned checks will be subject to the maximum returned check fee allowed by law. Paying by check will delay your order, as RepairXpert.com  does not process or ship your items until your funds clear. Payment by check typically delays your order up to 2 weeks. Starter checks are not accepted.All prices may be subject to change without notice.

U.S.A. ORDERS & DELIVERY

RepairXpert.com  will make every attempt to ship all orders within 24 hours upon receipt of your online order. Delays may occur due to circumstances beyond our control. You will be notified by email should there be any problem or delay with your order. Handling fees (shipping supplies, gas, labor) are included in the price of shipping.The Standard Shipping method takes approx. 3-5 business day delivery. Faster delivery is available, rates based on the delivery service you select.There may or may not be tracking confirmation available with these services. Please contact us, and include your zip code if tracking is required, and we will email a price quote for the additional service charges. RepairXpert.com  will send an e-mail confirmation upon shipment of your order, providing that you have provided a valid email address. We will not be responsible for notification of your order should we receive email notification returned to us as "Undeliverable".If you have special shipping needs or any questions contact us at: support@RepairXpert.com

SALES TAX

All orders shipped anywhere in the United State of America are subject to the current New York State sales tax.

Liabilities / Insured Property. RepairXpert.com  shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RepairXpert.com  has been advised of the possibility of such damages. Repairs may result in voided warranties to device/s sent to us for repair. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Since devices sent for repair may have other damage or problems.All Repairs are for the described Repair or Replacement Service Only.

** No Exceptions **

Which means RepairXpert.com  only guarantees the part(s) that is repaired or replaced to work. RepairXpert.com will NOT be held responsible or liable for any other parts, workings or functions of your device. Before or after the repair or replacement.

** No Exceptions **

Example: If the repair order is for touch screen repair. RepairXpert.com  guarantees only the touch screen to work. RepairXpert.com  will NOT be held responsible or liable for any other parts, workings or functions of your device. Before or after the repair or replacement.

** No Exceptions **

In the event of physical lost or damaged unit/s or any other customer owned property sent for repair, RepairXpert.com  shall not be liable for more than $100 (one hundred dollars) or the amount paid for repair per unit.

IF IN THE EVENT OF A REPAIR OR ITEM BEING RETURNED FOR ANY REASON.

• Item being returned must be in same condition as when we shipped out. No exception.

• Issue in question must be for the specific repair ordered or specific item ordered. No exception.

• Buyer will pay the inbound shipping cost regardless of circumstances or reasons. No exception.

• RepairXpert.com will pay return shipping back to buyer's original address.

INTERNATIONAL ORDERS & DELIVERY

We ship most packages within 72 hours of receipt of your order. Standard Shipping delivery based on the delivery service you select.Expedited shipping is approx. 5-7 business days and packages are sent USPS Express Mail International Delivery. We will notify you by email the day your package is shipped, along with the tracking number. You may receive a phone call from your customs office to appear to open and sign for your package, but in any case, a signature is required for Expedited Service at delivery , so please be available to do so. Delays may be experienced during holidays and wartime, as well as by your local customs office for their security issues. Any duties and or taxes imposed by your country are your sole responsibility to pay.RepairXpert.com  reserves the right to refuse shipment to any country, including those to which the U.S. has embargoed goods, any country on the U.S. Treasury Department's list of specially Designated Nationals, and any country listed on the U.S. Commerce Department's Table of Deny Orders.If you have any further questions regarding the International ordering process, please contact us at: support@RepairXpert.com

CUSTOMS AND DUTIES INFORMATION

On international shipments there is a strong likelihood that your packages will be subject to the customs fees and import duties of the country to which you have your packages sent and may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. RepairXpert.com  has no control over these charges, does not receive any money for these fees, and cannot predict what they may be.It is your country that is imposing the fees and/or taxes. Customs policies vary widely from country to country; you should contact your local customs office if you have questions, for further information. Additionally, when ordering from RepairXpert.com , you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

MAIL ORDERS

 Please enclose a printed copy of your order along with your payment. All mail orders are shipped within 48 hours of receipt when payment has been remitted by BANK or POSTAL MONEY ORDER. Personal and business checks are accepted from the U.S.A. only. Paying by check will delay your order, as RepairXpert.com  does not process or ship your items until your funds clear. Payment by check typically delays your order 2 weeks. Returned checks will be subject to the maximum returned check fee allowed by law. Starter checks are not accepted.For International Mail Orders , enclose an International Money Order from your Post Office, or Bank in U.S. Dollars. Any other form of payment will be denied, and your order will not be filled.To order by mail, enclose the order form along with your payment, made payable to RepairXpert.com Mail to:

RepairXpert.com

191 Westchester Ave

Port Chester, NY  10573

USA

RETURNS/REFUNDS

 RepairXpert.com  reserves the right to reject any product for return or refund. The condition of the product can not be damaged or abused.We offer a 90 day Guarantee on repaired parts. Abuse, Physical damage, water Damage are Not covered under this Guarantee.For your protection, we recommend that you use USPS insured, return receipt requested. RepairXpert.com  is not responsible for any costs of shipping and handling on returned items. Any shipping and handling costs charged on your order will be deducted from your refund. We will issue a refund to your original form of payment for items returned within 24 days.

 Ship to:

 RepairXpert.com

 Returns Department

 191 Westchester Ave

 Port Chester, NY 10573

RepairXpert.Com will notify you via e-mail of your refund once we have received and processed the returned item. Please note: Shipping & handling charges are non-refundable.

Items That Cannot Be Returned

 UNDER NO CIRCUMSTANCES are we able to accept returns or refund downloadable PDFs, gift cards, and shrink-wrapped items that have been opened. Prepaid Carrier PIN, Re Filled air time.

 

APPOINTMENT 

We value your time and our time, so for best pricing and promotion please make an online appointment!! 

MAIL IN REPAIR 

Please fill out the form on RepairXpert.com and mail your device in. Once we receive it, we will perform a complete diagnosis based on the category it fit. FREE DIAGNOSIS or RABBIT HOLE 

FREE DIAGNOSIS 

We offer Free Diagnosis on certain repairs. This is a very simple process that requires you to drop of your device with us for a period of 2 to 4 business days and could be longer based on the device and damage. Please reach out via email or check status by clicking on Status update on Repairxpert.com

RABBIT HOLE 

Rabbit hole are unique and not FREE! This option is chosen when the device has Water / Liquid damage, No Power or Damaged device that requires a master tech to diagnose. These repair diagnosis can take over 7 business days. Liquid damage has a $75 Fee , No power has a $50 and Diagnosis is $35 Fee. Please note this is a non-refundable diagnosis fee, after which you will receive a 2nd invoice with a link to pay towards completing the repair. Please note that these repairs can take additional time, please email if needed additional information. 

CALL ON ORDER & SPECIAL ORDERS 

This option is non refundable and cannot be canceled at any time.

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